UPDATE: April 29, 2019, 9:02 a.m. PT: Mashable can confirm that the Twitter user posing as an Uber customer did indeed temporarily set their Twitter display name to a racist slur.
"We apologize for this offensive tweet and are disappointed our process to prevent something like this from happening was not effective here," an Uber spokesperson explained over email. "Our support team is taking additional steps to help ensure this doesn't happen again."
Uber is rapidly backpedalling today after an extremely racist tweet from its support account shocked the internet. Of course, this being the internet, a troll was involved in this sordid mess. Read more...
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